Phase 2: Education & Infrastructure
Centralized EMS Dispatch System
For the first time in northern Tanzania, there is a number to call.
The Northern Tanzania Emergency Communications Center (NTECC) is live and operational — staffed around the clock by trained Emergency Medical Dispatchers operating under Ambulensi protocols, the same evidence-based framework used by professional EMS systems across Africa. Every ambulance in the network is tracked in real time via Vodacom GPS, so dispatchers always know where resources are and can coordinate the fastest response.
NTECC also offers live medical consultation through the GoodSAM platform — connecting callers directly with a physician or paramedic who can guide care in real time, before the ambulance arrives. For remote locations and facilities without on-site medical staff, this capability is available right now.
The system serves as the backbone for emergency response across the Arusha region — and is being built with capacity for high-volume events, including the 2027 Africa Cup of Nations.
Call NTECC: 0800-750-392 — toll-free, 24/7
Nationally Standardized EMD/EMT Training
A functioning dispatch system is only as strong as the people staffing it. In partnership with Muhimbili University of Health and Allied Sciences and the Tanzanian Ministry of Health, TZEMS is rolling out a nationally standardized training program for Emergency Medical Dispatchers and paramedics across the region.
The EMD/Paramedic Academy blends classroom learning, hands-on skills training, and in-situ simulation with our active dispatch team. The clinical knowledge and instincts are already here — what this team needs is repetition, equipment, and the systems infrastructure to support them. That's exactly what we're building.
Data & Clinical Infrastructure
Every patient we care for is tracked. Every call generates data. And we're building the infrastructure to make that data useful.
TZEMS is in the final stages of developing an integrated app that connects dispatch data with paramedic charting — giving us a unified picture of each call from first contact to hospital handoff. Built by a Tanzanian developer, the app will allow us to identify patterns in community need, allocate resources more intelligently, and continuously improve the quality of care we deliver.
This is how a system learns. And this is how it gets better.
